Steve Ritchie is the CEO of Papa John’s, one of the prominent pizza suppliers around the world. The company has been built on a strong foundation of respect and care for their customers. Every step the company takes is meant to meet the needs of the customers. It is for this reason that it has grown in multiple countries and is considered among the top three pizza suppliers in the world. When the company was recently hit by discontentment from the customers over some utterances made by one of the senior managers in the company, a solution had to be found in the shortest time possible. CEO Steve Ritchie was quick to take that mantle and offer necessary guidance.
The measures that the company will take to ensure that there is an immediate solution to outstanding issues include sending senior managers to the field, to talk with the customers, employees, and franchises. These hard-working partners of the company need to be considered during in decisions making since they hold the highest share in the business. Steve Ritchie Papa John’s is also willing to incorporate transparency in the operation of the company. According to Biz Journals, he wants to ensure that at all times, no single person will feel neglected by the company. Transparency is a critical factor in business since it assures the customers that they are getting the best deal. CEO Ritchie will lead from the front by taking charge of the restoration process.
The restoration process will ensure that the customers are always treated with respect in this company. Everything he is doing in the company is meant to facilitate restoration of the customers’ confidence in the company. This company is ready to earn respect through acts of care to their customers. Steve Ritchie notes that this company is bigger than any person who works for it. The utterances of one person should not be used to hurt thousands of hardworking employees. Steve Ritchie has apologized to the customers while at the same time outlining measures that they will take to deal with the weaknesses. They will work with external auditors to assess the culture of the company.